Refund policy

YOU ARE ENTITLED TO RETURN YOUR FULL-PRICE PURCHASE FOR A REFUND OR EXCHANGE YOUR PRODUCT/S BY SUBMITTING OR SENDING NOTICE THEREOF TO RYAN ROCHE AND POSTMARKING/DISPATCHING THE PRODUCT(S) WITHIN 14 DAYS OF THE DATE ON WHICH YOU HAVE RECEIVED THE PRODUCT, PROVIDED THE PRODUCT HAS NOT BEEN MATERIALLY USED OR WORN.

THE NOTICE MAY BE SENT TO US USING OUR ELECTRONIC RETURN MERCHANDISE AUTHORIZATION (RMA) SYSTEM BY LOGGING INTO YOUR WEBSITE ACCOUNT AND FOLLOWING THE INSTRUCTIONS IN THAT SECTION. PLEASE NOTE THAT YOU OF COURSE DO NOT NEED TO USE THE ELECTRONIC SYSTEM BUT MAY SEND US AN E-MAIL TO THE CUSTOMERSERVICE@RYAN-ROCHE.COM WITH (A) YOUR ORDER INFORMATION, AND (B) THAT YOU REQUEST A REFUND OR SEEK TO EXCHANGE YOUR PURCHASE.

PLEASE INCLUDE THE ORDER NUMBER OF THE TRANSACTION WITH YOUR REQUEST. IN DUE COURSE, WE WILL SEND YOU A CONFIRMATION THAT WE HAVE RECEIVED YOUR NOTICE AND THAT IT IS BEING PROCESSED. PLEASE ALWAYS REFER TO YOUR ORDER NUMBER IN ALL COMMUNICATIONS WITH US. YOU MAY WISH TO KEEP A COPY OF YOUR RETURN/EXCHANGE REQUEST FOR YOUR OWN RECORDS.

UPON SENDING NOTIFICATION TO US OF YOUR RETURN OR EXCHANGE REQUEST, PLEASE RETURN THE PRODUCT/S AS SOON AS REASONABLY PRACTICABLE BUT NO LATER THAN 7 DAYS AFTER SENDING YOUR NOTICE.

WHEN RETURNING PLEASE FOLLOW THE STEPS BELOW.


VISIT WWW.RYAN-ROCHE.COM AND LOG INTO YOUR ACCOUNT TO BEGIN A RETURN OR EXCHANGE.

CLICK ON “ORDERS”

FIND THE ORDER YOU WOULD LIKE TO RETURN/EXCHANGE, AND CLICK ON "RETURN AN ITEM" TO BEGIN THE RETURN/EXCHANGE PROCESS.

SELECT WHICH ITEM(S) YOU WOULD LIKE TO RETURN, EXCHANGE, AND THEN A RESOLUTION (WHETHER YOU WANT A REFUND OR EXCHANGE), AND ALSO THE REASON FOR RETURN.
KINDLY NOTE THAT YOU MUST ADD EACH ITEM ONE AT A TIME, SO ONCE YOU HAVE ADDED THE FIRST ITEM YOU CAN ADD OTHER ITEMS FROM YOUR ORDER.

AFTER YOU HAVE COMPLETED THE RETURN/EXCHANGE REQUEST, PLACE THE PRE-PAID RETURN LABEL ON THE BOX OVER THE PRIOR DELIVERY INFORMATION.
CLOSE THE BOX, PACKAGE AND TAPE SECURELY.

CALL UPS AT 1-800-PICK-UPS (1-800-742-5877) TO ARRANGE A COLLECTION.
YOUR PACKAGE WILL BE DELIVERED TO OUR RETURN CENTER.

WE PREFER THAT PRODUCTS BE RETURNED THROUGH RYAN ROCHE RETURN SERVICE TO ENSURE THEY ARE PROTECTED AND INSURED DURING TRANSIT. HOWEVER, YOU MAY RETURN THE PRODUCTS BY ANY SECURE TRANSPORTATION METHOD.

IF YOU CHOOSE TO RETURN YOUR PURCHASE IN ACCORDANCE WITH THE TERMS SET FORTH IN THIS SECTION 9, RYAN ROCHE WILL ISSUE A REFUND OF THE AMOUNT PAID TO RYAN ROCHE. HOWEVER, IF EXPRESS SHIPPING HAS BEEN USED, RYAN ROCHE WILL NOT ISSUE A REFUND OF THE ORIGINAL SHIPPING FEE. RYAN ROCHE WILL PAY THE REFUND WITHIN 14 DAYS OF THE DATE ON WHICH WE HAVE RECEIVED YOUR NOTICE OF RETURN/EXCHANGE, UNDER THE CONDITION THAT RYAN ROCHE HAS RECEIVED THE PRODUCT/S FROM YOU OR IF RYAN ROCHE HAS OBTAINED PROOF THAT THE PRODUCTS HAVE BEEN SENT BACK TO RYAN ROCHE. THE REFUND IS MADE USING THE SAME PAYMENT METHOD YOU USED AT THE PURCHASE IF YOU DO NOT EXPLICITLY ACCEPT ANOTHER METHOD. YOU WILL NOT BE CHARGED EXTRA IF ANOTHER PAYMENT METHOD IS USED.

PLEASE NOTE THAT RYAN ROCHE ONLY ISSUES A FULL REFUND IF THE PRODUCT(S) IS IN THE SAME CONDITIONS AS AT THE TIME OF DELIVERY. IF THE PRODUCTS’ VALUE HAS DIMINISHED DUE TO YOUR HANDLING OF THE PRODUCTS TO A GREATER EXTENT THAN IS NECESSARY IN ORDER TO ASCERTAIN ITS CHARACTERISTICS OR FUNCTION, YOU HAVE AN OBLIGATION TO REIMBURSE US. THUS, RYAN ROCHE THEN HAS THE RIGHT TO WITHHOLD SUCH AN AMOUNT OF THE REFUND.

TO AVOID A DEDUCTION, PLEASE MAKE SURE THE PRODUCT YOU WISH TO REFUND IS IN THE EXACT SAME CONDITION AS WHEN YOU RECEIVED THEM, WITH THE TAG AND SEAL STILL ATTACHED.  FOOTWEAR MUST NOT BE USED AT ALL OR ON A CARPETED SURFACE UNTIL YOU HAVE DECIDED TO KEEP THEM. SHOES AND ACCESSORIES THAT COME IN A SPECIAL BOX, MUST BE RETURNED IN THEIR UNDAMAGED ORIGINAL BOX WHICH IS CONSIDERED TO BE A PART OF THE PRODUCT.

EXCHANGES:
 PURCHASED PRODUCTS ARE EXCHANGEABLE INTO A DIFFERENT SIZE IN ACCORDANCE WITH THE TERMS SET FORTH IN THIS SECTION 9. ALL EXCHANGES ARE BASED ON STOCK AVAILABILITY. IF YOU HAVE EXCHANGED A PRODUCT, RYAN ROCHE WILL PAY THE SHIPPING COSTS FOR THE NEW PRODUCT.