RETURNS AND EXCHANGES

 RETURNS AND EXCHANGES 

RYAN ROCHE OFFERS COMPLIMENTARY GROUND SHIPPING FOR AUTHORIZED RETURNS AND EXCHANGES FROM ADDRESSES WITHIN THE US. 

PLEASE EMAIL ALL RETURN / EXCHANGE REQUESTS TO:

CUSTOMERSERVICE@RYAN-ROCHE.COM

RETURNS WILL BE ACCEPTED UPON SUBMITTING OR SENDING NOTICE TO RYAN ROCHE AND POSTMARKING/DISPATCHING THE PRODUCT(S) WITHIN 14 DAYS OF THE DATE ON WHICH YOU HAVE RECEIVED THE PRODUCT, PROVIDED THE PRODUCT HAS NOT BEEN MATERIALLY USED OR WORN. 

THE RETURN/ EXCHANGE REQUEST MUST INCLUDE (A) YOUR ORDER INFORMATION, AND (B) THAT YOU REQUEST A REFUND OR SEEK TO EXCHANGE YOUR PURCHASE.  PLEASE INCLUDE THE ORDER NUMBER OF THE TRANSACTION WITH YOUR REQUEST. IN DUE COURSE, WE WILL SEND YOU A CONFIRMATION THAT WE HAVE RECEIVED YOUR NOTICE AND THAT IT IS BEING PROCESSED. PLEASE ALWAYS REFER TO YOUR ORDER NUMBER IN ALL COMMUNICATIONS WITH US. YOU MAY WISH TO KEEP A COPY OF YOUR RETURN/EXCHANGE REQUEST FOR YOUR OWN RECORDS.

UPON APPROVAL, WE WILL PROVIDE YOU A PREPAID SHIPPING LABEL VIA EMAIL. PLEASE RETURN THE PRODUCT/S AS SOON AS REASONABLY PRACTICABLE BUT NO LATER THAN 7 DAYS AFTER SENDING YOUR NOTICE.

RYAN ROCHE WILL ISSUE A REFUND IN THE AMOUNT PAID TO RYAN ROCHE. HOWEVER, IF EXPRESS SHIPPING HAS BEEN USED, RYAN ROCHE WILL NOT ISSUE A REFUND OF THE ORIGINAL SHIPPING FEE.  RYAN ROCHE WILL PAY THE REFUND WITHIN 14 DAYS OF THE DATE ON WHICH WE HAVE RECEIVED YOUR NOTICE OF RETURN/EXCHANGE, UNDER THE CONDITION THAT RYAN ROCHE HAS RECEIVED THE PRODUCT/S FROM YOU.  THE REFUND IS MADE USING THE SAME PAYMENT METHOD YOU USED AT THE  TIME OF PURCHASE IF YOU DO NOT EXPLICITLY ACCEPT ANOTHER METHOD. YOU WILL NOT BE CHARGED EXTRA IF ANOTHER REPAYMENT METHOD IS USED.  PLEASE NOTE THAT RYAN ROCHE ONLY ISSUES A FULL REFUND IF THE PRODUCT(S) IS IN THE SAME CONDITIONS AS AT THE TIME OF DELIVERY. IF THE PRODUCTS’ VALUE HAS DIMINISHED DUE TO YOUR HANDLING OF THE PRODUCTS TO A GREATER EXTENT THAN IS NECESSARY IN ORDER TO ASCERTAIN ITS CHARACTERISTICS OR FUNCTION, YOU HAVE AN OBLIGATION TO REIMBURSE US. THUS, RYAN ROCHE THEN HAS THE RIGHT TO WITHHOLD SUCH AMOUNT OF THE REFUND. TO AVOID A DEDUCTION, PLEASE MAKE SURE THE PRODUCT YOU WISH TO RETURN IS IN THE EXACT SAME CONDITION AS WHEN YOU RECEIVED IT/THEM, WITH TAGS STILL ATTACHED.  SHOES SHALL NOT SHOW ANY FOR OR LOOK OF WEAR.  SHOES AND ACCESSORIES THAT COME IN A PARTICULAR BOX, MUST BE RETURNED IN THEIR UNDAMAGED ORIGINAL BOX,  PACKAGING ON ALL OUR ITEMS IS CONSIDERED TO BE A PART OF THE PRODUCT.

EXCHANGES:
 PURCHASED PRODUCTS ARE EXCHANGEABLE INTO A DIFFERENT SIZE IN ACCORDANCE WITH THE TERMS SET FORTH IN THIS RETURNS/ EXCHANGES SECTION.  ALL EXCHANGES ARE BASED ON STOCK AVAILABILITY. IF YOU HAVE EXCHANGED A PRODUCT, RYAN ROCHE WILL PAY THE GROUND SHIPPING COSTS FOR THE NEW PRODUCT TO BE DELIVERED TO YOU.